Refund policy

1. Hardware Returns

• Returns are accepted within 7 days of delivery if the product is unused, in its original packaging, and in resalable condition.
• Proof of purchase is required.
• Return shipping charges will be borne entirely by the customer.

2. Defective Hardware

• Defective products must be reported within 3 days of delivery.
• If the product is confirmed defective by our team, we will arrange replacement or repair as per manufacturer warranty.
• If the returned item is found to be non-defective, return shipping charges (to and from) will be the responsibility of the customer.

3. Software Purchases

• Software sales are final once the activation key or license is issued.

4. Return Shipping

• Customers must arrange for the product to be shipped back using a reliable courier (preferably Shiprocket if available).
• Products must be securely packed to avoid damage in transit.
• We will not accept returns with postage due or unpaid shipping fees.